Frequently asked questions

Here’s a selection of some of the most frequently asked questions that we’re sure you will find helpful:

Can I buy the product?

No, you can only rent from Switch Rentals who retain ownership of the product at all times. Being part of the Switch Rentals club provides many benefits over buying like free repairs & service, the ability to upgrade and low weekly payments without incurring any interest charges or late fees and penalties.

Why should I rent rather than buy?

Simply put, choice, convenience, peace of mind and great service from people who genuinely care. Rental provides many benefits over buying. It’s like becoming a member of a special club with exclusive benefits.

Household goods are expensive, costly to repair and technology is always changing so you end up being stuck with your purchase long after the latest model has been launched. Renting gives you access to a wide range of products quickly and affordably without having to dip into your savings for these high-ticket items or worse, sign up for expensive, long-term credit agreements with crazy APRs, nasty fees and penalties. We’re committed to being transparent about our pricing, so you’ll always know the costs upfront.  With a single weekly payment, keeping track of things and managing the household budget is always easy.

Renting from us is fast and stress-free – simply choose the product you’d like, apply through our website and let us deliver it to you at a time that suits you best. Delivery can be as soon as the next day for most of our products.

Renting allows you to get the latest products at an affordable price with the option to upgrade to the latest technology and designs meaning you’re never stuck with old technology. We also understand that life can be unpredictable so if your circumstances change and you need to cut back on your weekly outgoings, we’ll help you do that too.

It’s a fact of life that household products breakdown and repair costs and extended warranties are very expensive. With Switch Rentals there are no expensive repair or service bills. If your product breaks down you can book a service call 24/7, we’ll call out to your home, repair the product and even leave you a loan item if we have to take it away. Give expensive repair bills the boot, our hassle-free service gives you total peace of mind.

If I place my order today how long can I expect to wait before it is delivered?

We’ll process your application super fast and you’ll receive an immediate decision online. Once your initial payment has been processed you can then select your preferred day for delivery and the great news is that most of our products can be delivered quickly. We might take a little longer for a small selection of our products but we’ll always keep you informed.

How long is it before I know if my application has been successful?

You’ll know within seconds of making your application as we’ll give you an immediate answer online.

When was Switch Rentals established?

Switch Rentals was founded in June 2018 but its team has over 50 years of experience in providing rental and serving customers with care and passion. Authorised and regulated by the Financial Conduct Authority.  Firm reference number 812697.

We also get how technology makes obtaining the products you want easier so we like to think of ourselves as the rental specialists! Joining the Switch Rentals club really is the smart choice for acquiring products for all around your home.

You have a great range of products to choose from, how do I know what product is right for me?

We want you to be totally satisfied with your choice so it’s really important to us that you choose a product that is right for your needs. For each product we have provided details of the main features and benefits plus there’s a more detailed list of specifications, a selection of photographs and of course the weekly rental price.

If you still have any further questions, then please call our friendly customer service team on 033 0135 5555 who would love to help you.

What days of the week do you deliver?

We deliver Monday to Saturday and as long as you order by 1pm you’ll get the earliest available delivery slot. You can also select your preferred day for us to deliver.

How can I contact you?

You can choose how you contact us. Our friendly customer service team is on hand to help you with any query, no matter how big or small it is. Whether you need assistance with an application, want to request a service appointment or something else entirely, there are several ways you can get in touch with us.

By Phone

You can call us on 0330 135 5555. Our lines are open from 09.00 to 18.00 Monday to Friday and 09.00 to 13.00 on Saturday.

By Email

You can email our friendly customer service team at [email protected]

By Contact Form

You can also use the contact form below to get in touch with us.

Contact Us

How do I pay?

We’ll take your first week’s rental by debit or credit card while we process your easy online application. Thereafter your weekly rental payment is paid by direct debit which is the best and most convenient method of payment. For your peace of mind and security, we set up your direct debit instruction online and send you a copy of the mandate while you complete the process. It couldn’t be easier.

Do you charge any late fees or penalties?

Absolutely not. There are no fees or penalties whatsoever and all we ask you to do is stick to your minimum agreement and keep up to date with your payments as we think that’s fair.

How long do I have to rent the product?

We ask you to sign up for a minimum of 18 months. During this period, you will have access to all of the member benefits like free delivery, free service and repairs, opportunity to upgrade your product to the latest technology and rent additional products. Upgrades and additional products are also delivered free so another great benefit of being a member.

Can I rent more than one product?

Yes, and for information contact our friendly customer service team on 0330 135 5555

What are the benefits of renting with Switch Rentals?

Low initial and weekly payments
Free service and repairs
Free delivery and installation by our experts
Keep up to date with technology easily
Flexible if your circumstances change
Top notch service from people with a passion for delighting customers

When can I upgrade to keep up with technology?

You can typically upgrade once you have been a customer for 12 months. Requesting an upgrade is simple. Log into your account or contact our friendly customer service team on [email protected]

I wish to return the goods; how do I go about this?

Contact our friendly customer service team on 0330 135 5555

What is your address?

Switch Rentals Limited, Unit 16F Moy Road Industrial Estate, Moy Road, Taffs Well, CF15 7QR

Registered Company Number: 11407788
Authorised and regulated by the Financial Conduct Authority: No 812697

What do I do if I have a complaint about the service?

Our aim is to get it right, first time, every time. If we make a mistake, we will put it right straight away.

If you have a complaint please contact our friendly customer service team on 0330 135 5555 who will resolve your issue as quickly as possible.

Experiencing financial difficulties?

Please contact our approachable customer service team on 0330 135 5555 as soon as possible if you are experiencing financial difficulties so that we can discuss how we can help you. Your enquiry will always be managed confidentially and our trained team will work with you to find the solution that is best for you. For further information please see our Financial Difficulty page.

Do you deliver to my postcode?

We currently serve the majority of postcodes in South Wales, Bristol (plus surrounding areas) and the Midlands and are planning on opening up new areas regularly. Register with us by opening an account and we’ll keep you informed about when we will be in a position to serve your area.

Delivery is Free!

Delivery and installation is absolutely free on all our products.

Some of our competitors offer free delivery but add an administration charge which is hidden in the small print, which we think is sneaky.

Do I have to be at home to sign for the delivery?

Yes, you do. As the account holder we will need to complete the installation and demonstration with you and have you sign the driver’s delivery paperwork. This is to confirm receipt of the goods and ensure that you are completely happy with the installation service and how your installation was conducted.

What happens if the product I’ve ordered doesn’t fit?

Before you select your new product, we want to help you make sure that you have the correct measurements of the spaces in the rooms around your home.

All of the product dimensions can be found in the further information section for each product on our website. When ordering your chosen item, we would kindly ask that you check the dimensions of the product and compare these with the access to your property and door openings.

In addition to the product dimensions it would also be helpful for you to measure space in the area around where you plan to position your new product. So for example, appliance doors can open wide enough for you to use your new item.

How do you measure a TV screen size?

The screen size is measured diagonally from corner to corner. Whilst in most of Europe screen sizes are measured in centimetres here in the UK, we still refer to screen sizes in inches.